We are very curious and we appreciate the value of beginning any process with the right questions, to avoid costly and inconclusive data interrogations that may lead to the wrong solutions.
We don’t torture data, simply because we know it can lie.
Instead, we take a systems approach that involves talking with service users and stakeholders about the complete service journey. WCS focuses on user experience data, to collect the perspectives of your users for a more complete and comprehensive data story. This user experiences data helps to build empathy and increases understanding of what it actually feels like to interact with the various components of a service or system of services. When combined with our WCS Performance Matrix, our clients gain powerful insights into user behaviours and perceptions, with actionable baseline data that can be used to improve and monitor service value and impact on users over time (because change takes time).
Need a Data translator? please contact us HelloWoodsConsulting@Outlook.com