As a physical structure, a bridge is only one example of a Service Design tool used to address gaps and barriers that occur when needs are not met for a particular problem.  The bridge’s design often includes a number of individual parts that when joined together, contributes to its strength,safety and overall usability. A bridge that meets the needs and expectations for crossing will generally be perceived as offering value from the user perspective.  We help our clients to explore and understand these connections for human service components by exploring perceived value based on the user experience. Human Service experiences that are “Engineered” using the guiding principles of Service Design and Community Development, are more effective and efficient without impacting the expected quality for the service users.

View one of our recent User Experience project reports

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Need a Human Service Engineer? Please call (613) 277-6438 or email

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